Frequently Asked Questions

How is Bo’s Bunkhouse different from the boarding kennel I use now for my pet?

Do you provide any other service besides boarding?
Yes, we provide boarding, doggie daycare, grooming, and obedience training for dogs.

What are the hours of Bo’s Bunkhouse?
We are open 7am to 7pm Monday-Friday, 9am to 5pm on Saturday, and Noon to 5pm on Sunday.

Is there someone here over night?
No, we are not here at the facility 24 hrs.  We are here M-F 6am to 8pm and Saturday and Sunday 7am - 6pm.

Is Bo’s ever closed?
Our staff is always here even on holidays but the office is closed on the following Holidays.  (New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day, and New Year's Eve.)

What time is check-out?
We don’t have a specific check out time.  Our Hours of operation is 7am to 7pm Monday-Friday, 9am to 5pm on Saturday and Noon to 5pm on Sunday.  We do like to haveour arrival’s here though an hour before closing.

How often are Cozy Cabin Kennels and suites cleaned?
We don’t believe our pet guests can be safe and comfortable in a dirty room. All Bunkhouse Suites and Cozy Cabin Kennels are cleaned every morning with a hospital grade cleaner killing all germs.  We get here M-F at 6am and Saturday and Sunday at 7am to start our cleaning process. All Cozy Cabin Kennel’s and suites are inspected throughout the day and cleaned whenever they are soiled.

Where do you take the dogs during walks?
For the safety and comfort of our pet guests, all walks take place in one of our 3 fenced in potty yards.  Our yards are secured with 10ft fencing.

How many times a day do the dogs get to go potty?
We walk the dogs every 2 to 3 hours.  The last walk is 7:30pm to 8pm Monday - Friday and 5:30pm to 6pm Saturday and Sunday.

How long do the dogs stay out during their potty time?
We leave each dog out for a period of 5 to 10 minutes each walk in one of our 3 potty yards.

Do you board aggressive pets?
We ask the Pet Parent specific questions about their pet’s behavior. For the safety of our staff, if we believe that a pet may be aggressive towards people, we take extra steps in caring for your pet.  We always give the pet a chance.  However, if a pet is aggressive towards other pets, he/she can board with us but cannot take part in group playtime or Day Camp.

What if a dog acts aggressively during its stay?
If a dog acts aggressively during his/her stay, we will not allow the dog to participate in doggie daycare or have walks while other pet guests are walking. Depending on the severity of the dog’s behavior, we might have the Pet Parent or Agent pick up the dog immediately. If the Pet parent or Agent cannot be reached or is not able to pick up the pet, we would care for the dog and advise the Pet Parents at checkout that their dog should stay elsewhere due to their behavior. We may advise the Pet Parent to speak with the Bo’s Bunkhouse Pet Trainer to learn more about our Training Programs.

What type of security do you have?
Your pet’s safety and comfort are our primary responsibilities. We have designed every part of the Bunkhouse to insure a safe and secure stay.

Security alarm system is used in case of fire or threat.
Seamless (very few seams), sealed concrete floors for easy cleaning.
Ultra Violent Light air purification system incorporated into the ac/heating units. (just like at the SPCA & in hospitals)
Rubber floors in play rooms for feet & joints.
Powder-Coated wire on Cozy Cabin kennels, not chain-link, so as to not absorb germs.
Solid partitions on lower half of Cozy Cabin's to prevent cross contamination and reduce stress.
Floor drains for better cleaning (power wash)
Artificial turf in all 3 potty yards
Whenever a dog is out of its room or suite, he/she is on a Bo’s Bunkhouse leash - whether he/she is going on a walk or being taken to play time.

Can you accommodate special dietary needs for dogs staying at Bo’s Bunkhouse?
Our house food is HealthWise an all natural Chicken Meal & Oatmeal formula dry. We can accommodate any special diets a guest might have. If you have a special food just bring the food with you and provide us with directions.

Can you accommodate dogs with medication staying at Bo’s Bunkhouse?
Yes, and we do not charge extra!

Are vaccinations required before a dog can stay at Bo’s Bunkhouse?
Yes, for the health, safety, and welfare of all of Bo's guest and staff we require the following:
    Written proof of up-to-date vaccinations including
        Rabies: Yearly or every three years
        DHLP-P (Distemper/Parvo): Yearly or every three years
        Bordetella (Canine Cough): Once every six months


Is there a discount on extended stays?
No, the only discounts we offer are on multiple dogs from the same family.

Can I call in to check on my pet?
We encourage you to call to check on your pet during Office hours.  Because during your pet’s stay, we understand that you may want to check in on your little one to see how he or she is doing. It’s nice to know you’re just a phone call away.


If my pets have a medical emergency does Bo’s Bunkhouse have access to an emergency vet?
Your pet’s health and safety are of highest importance to us and we have established procedures to ensure that we are ready if a pet experiences a health situation while in our care. Should your pet need veterinary care, we would first contact you and then contact your vet. For after hours, we would take your pet to an emergency veterinary facility.

Why Bo's Bunkhouse for Daycare?
RB Rubber flooring in all areas for maximum paw and joint comfort
Puppy Playground equipment to climb on and crawl under, or just relax and take in a dog-oriented movie on one of our TVs
Numerous outdoor potty breaks in our over 2,000 sq. foot play yard
Three spacious play areas to accommodate numerous pup sizes and play styles
Plenty of cold water and fresh filtered air
Several toys and balls to play with
Cozy beds and couches to relax and nap on
Mid-afternoon nap/quiet time
Convenient north Plano location just east of Preston Rd. and south of Hwy 121
Areas meticulously cleaned and disinfected each day to ensure a healthy environment
Lots and lots of hugs, kisses, cuddles, and belly rubs . . . no additional charge
What are the Daycare Requirements?
For the health, safety, and welfare of all of Bo's guest and staff we require the following:
Minimum age of 16 weeks (4 months)
Spayed/Neutered (Little Rustlers under 6 months of age are exempt)
Friendly to other dogs and people (Bo doesn't like bullies)
Written proof of up-to-date vaccinations including
Rabies/DHLP-P (Distemper/Parvo): Yearly or every three years
Bordetella (Canine Cough)- every six months

How popular is Doggie Daycare?
Many pet parents that work long hours seek our services to ensure their pets have fun, safe and active alternative to staying home alone. Doggie Daycare provides a fun-filled day of play and exercise with other dog friends and our Pet care Specialists in one of our play rooms. Doggie Daycare helps your pooch burn off all of that extra energy so you can both come home and enjoy a relaxing evening.

What are Daycare Punch Cards?
Daycare punch cards are an electronic punch card through our kennel software that you purchase in a package bundle.  All prepaid packages never expire and can be used anytime.

I have never boarded my pet before. Should I worry?
Relax. Pet parents can feel confident and worry-free about their decision to place their pet in the care of Bo’s Bunkhouse. As pet parents ourselves, we know boarding your pet is typically much more stressful for the parent than the pet. We’ve gone to every extent to ensure you have peace of mind that your pet will be safe, loved and have a great time while in our care.  To help your pet (and you) adjust to being away from home, we suggest that you come in for a tour of our facility and then we can talk to you about the amenities first hand of our facility.


When is the Groomer not there?
The groomer is off on Tuesday’s and only does boarding dogs checking out on Sunday’s.  No outside appointment grooming on Sunday’s boarding only.